How can we help?
Select a category below to learn more.
How can we help?
Select a category below to learn more.
How can we help?
Select a category below to learn more.
Nutrition
No, it is not. The OLOE® Shake is designed to complement and encourage eating a balanced whole foods diet as a nutritional super snack or to be paired with any meal. It is an organic, plant-based Nutritional Shake packed with premium ingredients for any time of the day. It contains Protein, Omega-3’s and Fibre, and is one of the most nutrient-dense, low sugar natural solutions on the market for children aged 3+.
Good news is, because it’s made with natural ingredients, we tend to leave it up to the parents to decide what they feel is best for their little one. Just make sure to read the nutritional label carefully to understand the amount of nutrients your child is receiving per serving (and how this relates to the RDI of their age group).
We do, however, manufacture in a facility that also produces dairy, gluten and soy products. Part of our quality control process is to thoroughly clean the lines before and after production of the OLOE Shake.
While our OLOE Shake is formulated to be allergen-friendly, every child is different in terms of their sensitivities and tolerances to various ingredients. Therefore, we always recommend reading the ingredients label carefully to ensure it aligns with your child’s specific dietary needs.
The OLOE® Shake has been independently tested by SGS, Intertek and AgriFood Technology (Global Food Quality Assurance agencies).
Additionally, it’s crucial to consult with healthcare professionals or allergists if your child has known allergies or sensitivities. They can provide personalized guidance based on your child’s individual requirements.
If you have specific questions about allergens and their presence in our products, please feel free to reach out to our customer support team, who will be happy to assist you.
Please remember that this FAQ provides general information and guidance. It is essential to prioritise individual circumstances and seek professional advice regarding allergies and dietary restrictions.
The Nutrient Reference Values for Australia and New Zealand can be found at the following link: https://www.nhmrc.gov.au/sites/default/files/images/nutrient-refererence-dietary-intakes.pdf
For Example:
Protein
Boys/Girls (3 Years) – 14g per day
Boys/Girls (4-8 Years) – 20g per day
Boys (9-13 Years) – 40g per day
Boys (14-18 Years) – 65g per day
Girls (9-13 Years) – 35g per day
Girls (14-18 Years) – 45g per day
Dietary Fibre
Boys/Girls (3 Years) – 14g per day
Boys/Girls (4-8 Years) – 18g per day
Boys (9-13 Years) – 24g per day
Boys (14-18 Years) – 28g per day
Girls (9-13 Years) – 20g per day
Girls (14-18 Years) – 22g per day
No. The OLOE® Shake does not contain any artificial flavours, colours or preservatives. We are committed to using organic plant-based ingredients from premium quality sources.
Ready-to-drink OLOE® Shake is suitable for any time of the day, no matter where you are. It’s convenient size fits perfectly into any school lunchbox.
We use Organic Stevia, Organic Erythritol and Organic Agave syrup to provide balanced sweetness in OLOE® Shakes. It is a designed mixture of natural sweetness with sugar substitutes, all derived from plants. Using them together allows us to keep low simple sugar levels.
No, it does not. The natural OLOE® Shake is 6 months shelf stable (from the production date) and safe to drink even if it hasn’t been refrigerated. It should be stored in a cool, dry place to maintain its quality. However, like most drinks, it’s best enjoyed chilled! Once open, the OLOE® Shake does need to be refrigerated and will keep in the fridge for up to 48 hours.
Absolutely! The OLOE® Shake comes in a 12 Pack Carton and can be conveniently purchased through the online OLOE® Store. Single OLOE® Shake units are available in select specialty grocery stores across Perth.
Organic Natural Flavours in the OLOE® Shake are derived from natural plant-based sources to improve taste, as opposed to animal-based flavours or artificial flavours, which are chemically made.
Yes. It is certified by Vegan Australia.
Yes, Erythritol (natural sweetener) is derived from corn.
Yes and it has been tested by Intertek resulting in no detected gluten.
No. The OLOE® Shake is dairy-free and uses a deliciously smooth and creamy coconut base.
Absolutely! Not only is it fun, but over time, solids in shakes such as cocoa powder may settle to the bottom. Shaking OLOE® Ready-To-Drink Shakes before serving helps to maintain product consistency and bring flavours to life.
6 months from the production date (so please read the best before date printed on the packaging, carefully). This is based on independent stability testing conducted by Intertek, which helps us obtain the Best Before date that you see on the packaging.
Subscribe & Save
Yes, they can be different. This can be set up in the ‘Edit Address’ section of your OLOE® User Account.
Choose an eligible product. Select the ‘Subscribe & Save’ option and select your preferred quantity to be delivered at your desired frequency (either every 1 or 2 months).
Click on the “Subscribe” button, which will add your product to the shopping cart. When you’re ready, proceed to check out and review your order details.
Click “Place My Order”.
We will send an email notification prior to each shipment to let you know your next order is being processed so you can make any necessary updates, if needed.
You will always have the option to make a One-Time purchase, however, Our Subscribe & Save Program is designed for your convenience and to save you money! Sit back, select your preferred quantity, and expect automatic delivery of our nutritional shakes to your home at your desired frequency.
The selected product will ship either every 1 or 2 months (depending on what was selected at checkout), on the same day that you placed the order. You can simply adjust the quantity of the product you wish to have shipped to your home and it will apply to your next cycle. You can also skip a delivery, edit your shipping address and billing information directly in your OLOE® account. Cancel any time with no additional fees or charges (after the minimum 3 month period has expired).
We will send you an email notification prior to each shipment to let you know your next order is being processed so you can make any necessary updates, if needed.
Please note that we require at least 3 days notice prior to your charge date in order to successfully cancel or append an upcoming order.
You can manage your subscription by logging into your OLOE® account. If you have not registered for an account, you will need to create an account using the same email address you used at checkout as a guest. Once your account is registered, you can login and access your account, then click on ‘My Subscriptions’. Alternatively, you can access your account using the direct link normally sent in your Subscription Activation Confirmation email.
Unfortunately, we are currently unable to support multiple products per subscription. At this stage, each product must have its own subscription order. However, to receive all items at the same time, you can select the same delivery date for each. You can always contact us for support, we are always happy to guide you through the process.
Of course, but this must be done under a new order each time (i.e. multiple subscriptions cannot be added to a single checkout).
In order to cancel your subscription, please log into your OLOE® account, click on ‘My Subscriptions’, click the Cancel Subscription button next to the Subscribe & Save product you would like to cancel. On the following page, you will be prompted to enter a cancellation reason. Select the reason and then click Cancel My Subscription, you should receive an email confirmation.
Yes! Log into your OLOE® account, click on ‘My Subscriptions’, click on Re-activate.
You will be charged every month on the same day you originally ordered the subscription, unless further changes were made directly in your OLOE® account (i.e. change of delivery date).
Nope! You’ll never have to worry about any hidden fees or charges, but you will enjoy an ongoing 5% discount.
Sure thing. You can apply any promo code to your first subscription order, which will adjust a saving to your first month only. Please refer to the terms of the promo code. Promo codes cannot be applied to subsequent orders.
Yes, you can skip a scheduled order by pressing Pause. Once logged in to your OLOE® account, click on Subscriptions on the left to see all upcoming deliveries for the items you have subscribed to. To skip an order, you can click the Pause button next to the order you would like to skip. Similarly, to unpause an order, you would click Activate next to the order. If you are unable to see this option, please contact us at hello@weareoloe.com
Skipping a scheduled order will affect how you are charged. Once you pause a subscription, your billing will stop after the last scheduled payment. When a subscription is reactivated, billing will restart every month on the day of reactivation.
Payments, Billing & Shipping
Our full shipping policy is available for your reading pleasure here.
If you have any further questions, please contact us at orders@weareoloe.com
Sorry, not right now.
Currently, we only ship throughout Australia, however we do plan to expand into other countries in the near future.
To stay informed on our movements, please sign up to our mailing list
All OLOE® products are shipped from Australia within 48 hours of receiving and validating payment. We use Quickmail (end-to-end fulfillment solution) to transport all orders domestically.
Transit times may vary depending on the mail network load. However, we will always do our best to keep you informed throughout the process.
Yes, they can be different. This can be set up in the ‘Edit Address’ section of your OLOE® account.
We can only accept credit cards or debit cards (Visa®, MasterCard®, American Express®, Discover®), Google Pay, Ali Pay & Apple Pay.
All payments are processed through our secure third-party global payment gateway provider, Stripe. No personal payment information is stored by OLOE®.
In the ‘Edit Address’ tab of your OLOE® account, you will find the current method of payment along with the current billing address. Please note that the billing address is not automatically the same as the shipping address, unless you have specifically made it so.
If your billing address has changed, click ‘Edit’ to modify the address by filling in the relevant fields. Or, if you need to update your email address, simply follow the same process.
Yes! Log into your OLOE® account, click on ‘Edit Address’, then click Edit next to the respective shipping address to update the relevant fields. This only affects the shipping address (i.e. where you want the product delivered), this does not update billing information related to the method of payment.
Yes, we will notify you by email to confirm item, price and expected delivery date.
In this case, please contact orders@weareoloe.com as soon as possible.
Our Team will contact Quickmail (Our Fulfillment Solution) to see if the parcel can be redirected. If it cannot be redirected, the order will be returned to our warehouse.
In this case, you will be responsible for paying shipping costs to have the parcel sent out again to the correct address.
Although we will do our best to help you, the postal address can only be changed if your product has not been dispatched.
Although we will do our best to help you, the postal address can only be changed if your product has not been dispatched.
Nutrition
No, it is not. The OLOE® Shake is designed to complement and encourage eating a balanced whole foods diet as a nutritional super snack or to be paired with any meal. It is an organic, plant-based Nutritional Shake packed with premium ingredients for any time of the day. It contains Protein, Omega-3’s and Fibre, and is one of the most nutrient-dense, low sugar natural solutions on the market for children aged 3+.
Good news is, because it’s made with natural ingredients, we tend to leave it up to the parents to decide what they feel is best for their little one. Just make sure to read the nutritional label carefully to understand the amount of nutrients your child is receiving per serving (and how this relates to the RDI of their age group).
We do, however, manufacture in a facility that also produces dairy, gluten and soy products. Part of our quality control process is to thoroughly clean the lines before and after production of the OLOE Shake.
While our OLOE Shake is formulated to be allergen-friendly, every child is different in terms of their sensitivities and tolerances to various ingredients. Therefore, we always recommend reading the ingredients label carefully to ensure it aligns with your child’s specific dietary needs.
The OLOE® Shake has been independently tested by SGS, Intertek and AgriFood Technology (Global Food Quality Assurance agencies).
Additionally, it’s crucial to consult with healthcare professionals or allergists if your child has known allergies or sensitivities. They can provide personalized guidance based on your child’s individual requirements.
If you have specific questions about allergens and their presence in our products, please feel free to reach out to our customer support team, who will be happy to assist you.
Please remember that this FAQ provides general information and guidance. It is essential to prioritise individual circumstances and seek professional advice regarding allergies and dietary restrictions.
Yes, Erythritol (natural sweetener) is derived from corn.
The Nutrient Reference Values for Australia and New Zealand can be found at the following link: https://www.nhmrc.gov.au/sites/default/files/images/nutrient-refererence-dietary-intakes.pdf
For Example:
Protein
Boys/Girls (3 Years) – 14g per day
Boys/Girls (4-8 Years) – 20g per day
Boys (9-13 Years) – 40g per day
Boys (14-18 Years) – 65g per day
Girls (9-13 Years) – 35g per day
Girls (14-18 Years) – 45g per day
Dietary Fibre
Boys/Girls (3 Years) – 14g per day
Boys/Girls (4-8 Years) – 18g per day
Boys (9-13 Years) – 24g per day
Boys (14-18 Years) – 28g per day
Girls (9-13 Years) – 20g per day
Girls (14-18 Years) – 22g per day
Ready-to-drink OLOE® Shake is suitable for any time of the day, no matter where you are. It’s convenient size fits perfectly into any school lunchbox.
We use Organic Stevia, Organic Erythritol and Organic Agave syrup to provide balanced sweetness in OLOE® Shakes. It is a designed mixture of natural sweetness with sugar substitutes, all derived from plants. Using them together allows us to keep low simple sugar levels.
No, it does not. The natural OLOE® Shake is 6 months shelf stable (from the production date) and safe to drink even if it hasn’t been refrigerated. It should be stored in a cool, dry place to maintain its quality. However, like most drinks, it’s best enjoyed chilled! Once open, the OLOE® Shake does need to be refrigerated and will keep in the fridge for up to 48 hours.
Absolutely! The OLOE® Shake comes in a 12 Pack Carton and can be conveniently purchased through the online OLOE® Store. Single OLOE® Shake units are available in select specialty grocery stores across Perth.
Organic Natural Flavours in the OLOE® Shake are derived from natural plant-based sources to improve taste, as opposed to animal-based flavours or artificial flavours, which are chemically made.
Yes. It is certified by Vegan Australia.
Yes and it has been tested by Intertek resulting in no detected gluten.
No. The OLOE® Shake is dairy-free and uses a deliciously smooth and creamy coconut base.
Absolutely! Not only is it fun, but over time, solids in shakes such as cocoa powder may settle to the bottom. Shaking OLOE® Ready-To-Drink Shakes before serving helps to maintain product consistency and bring flavours to life.
No. The OLOE® Shake does not contain any artificial flavours, colours or preservatives. We are committed to using organic plant-based ingredients from premium quality sources.
6 months from the production date (so please read the best before date printed on the packaging, carefully). This is based on independent stability testing conducted by Intertek, which helps us obtain the Best Before date that you see on the packaging.
Subscribe & Save
Yes, they can be different. This can be set up in the ‘Edit Address’ section of your OLOE® User Account.
Choose an eligible product. Select the ‘Subscribe & Save’ option and select your preferred quantity to be delivered at your desired frequency (either every 1 or 2 months).
Click on the “Subscribe” button, which will add your product to the shopping cart. When you’re ready, proceed to check out and review your order details.
Click “Place My Order”.
We will send an email notification prior to each shipment to let you know your next order is being processed so you can make any necessary updates, if needed.
You will always have the option to make a One-Time purchase, however, Our Subscribe & Save Program is designed for your convenience and to save you money! Sit back, select your preferred quantity, and expect automatic delivery of our nutritional shakes to your home at your desired frequency.
The selected product will ship either every 1 or 2 months (depending on what was selected at checkout), on the same day that you placed the order. You can simply adjust the quantity of the product you wish to have shipped to your home and it will apply to your next cycle. You can also skip a delivery, edit your shipping address and billing information directly in your OLOE® account. Cancel any time with no additional fees or charges (after the minimum 3 month period has expired).
We will send you an email notification prior to each shipment to let you know your next order is being processed so you can make any necessary updates, if needed.
Please note that we require at least 3 days notice prior to your charge date in order to successfully cancel or append an upcoming order.
Once your account is registered, you can login and access your account, then click on ‘My Subscriptions’.
Alternatively, you can access your account using the direct link normally sent in your Subscription Activation Confirmation email.
However, to receive all items at the same time, you can select the same delivery date for each. You can always contact us for support, we are always happy to guide you through the process.
Of course, but this must be done under a new order each time (i.e. multiple subscriptions cannot be added to a single checkout).
In order to cancel your subscription, please log into your OLOE® account, click on ‘My Subscriptions’, click the Cancel Subscription button next to the Subscribe & Save product you would like to cancel.
On the following page, you will be prompted to enter a cancellation reason. Select the reason and then click Cancel My Subscription, you should receive an email confirmation.
Yes! Log into your OLOE® account, click on ‘My Subscriptions’, click on Re-activate.
You will be charged every month on the same day you originally ordered the subscription, unless further changes were made directly in your OLOE® account (i.e. change of delivery date).
Nope! You’ll never have to worry about any hidden fees or charges, but you will enjoy an ongoing 5% discount.
Please refer to the terms of the promo code. Promo codes cannot be applied to subsequent orders.
Yes, you can skip a scheduled order by pressing Pause. Once logged in to your OLOE® account, click on Subscriptions on the left to see all upcoming deliveries for the items you have subscribed to.
To skip an order, you can click the Pause button next to the order you would like to skip. Similarly, to unpause an order, you would click Activate next to the order. If you are unable to see this option, please contact us at hello@weareoloe.com
Skipping a scheduled order will affect how you are charged. Once you pause a subscription, your billing will stop after the last scheduled payment.
When a subscription is reactivated, billing will restart every month on the day of reactivation.
Payments, Billing & Shipping
Our full shipping policy is available for your reading pleasure here.
If you have any further questions, please contact us at orders@weareoloe.com
Sorry, not right now.
Currently, we only ship throughout Australia, however we do plan to expand into other countries in the near future.
To stay informed on our movements, please sign up to our mailing list
All OLOE® products are shipped from Australia within 48 hours of receiving and validating payment. We use Quickmail (end-to-end fulfillment solution) to transport all orders domestically.
Transit times may vary depending on the mail network load. However, we will always do our best to keep you informed throughout the process.
Yes, they can be different. This can be set up in the ‘Edit Address’ section of your OLOE® account.
We can only accept credit cards or debit cards (Visa®, MasterCard®, American Express®, Discover®), Google Pay, Ali Pay & Apple Pay.
All payments are processed through our secure third-party global payment gateway provider, Stripe. No personal payment information is stored by OLOE®.
In the ‘Edit Address’ tab of your OLOE® account, you will find the current method of payment along with the current billing address. Please note that the billing address is not automatically the same as the shipping address, unless you have specifically made it so.
If your billing address has changed, click ‘Edit’ to modify the address by filling in the relevant fields. Or, if you need to update your email address, simply follow the same process.
This only affects the shipping address (i.e. where you want the product delivered), this does not update billing information related to the method of payment.
Yes, we will notify you by email to confirm item, price and expected delivery date.
In this case, please contact orders@weareoloe.com as soon as possible.
Our Team will contact Quickmail (Our Fulfillment Solution) to see if the parcel can be redirected. If it cannot be redirected, the order will be returned to our warehouse.
In this case, you will be responsible for paying shipping costs to have the parcel sent out again to the correct address.
Although we will do our best to help you, the postal address can only be changed if your product has not been dispatched.
Although we will do our best to help you, the postal address can only be changed if your product has not been dispatched.